A study-permit refusal affected an entire family. With preparation and guidance from Arnika Visa, the family obtained new temporary resident documents at the Kingsgate port of entry in November 2024.
Case summary
Applicants: A U.S. family of four living in Calgary, Alberta
Challenge: Study-permit and family-member extension applications refused on November 25, 2024
Arnika Visa support: Case assessment, preparation for the border interview, representative support, and guidance on the proposed flagpoling process
Outcome reported: The principal applicant received a new study permit; her husband and two daughters received visitor records through the end of her study program
Background
Jef, her husband, and their two daughters were living in Calgary. Jef held a study permit valid until July 2024. Her husband held a spousal open work permit, and their daughters held study permits. In June 2024, the family applied to extend their respective permits.
On November 6, 2024, IRCC requested additional documents from Jef: university transcripts for 2022–2024, transcripts from CPA Western School of Business for 2023 to the present, and an original letter of acceptance from CPA Western School of Business. The family reports that Jef submitted the requested documents.
The refusal
On November 25, 2024, IRCC refused the applications. The refusal reasons described in the case materials included concerns about Jef’s compliance with the conditions of her initial study permit, her financial resources, her intention to leave Canada at the end of her authorized stay, and admissibility under the Immigration and Refugee Protection Act. The refusal left the family uncertain about how they could remain together in Canada.
For general information about refusal reasons and possible next steps, see Arnika Visa’s [Canada visa refusal guide](https://arnikavisa.com/canada-visa-refusal-reasons/) and [reapplying after a refusal](https://arnikavisa.com/reapply-after-canada-visa-refusal/).
Preparing for the border process
The family consulted Reza Eslami, RCIC, at Arnika Visa. After reviewing the circumstances, he discussed a flagpoling approach. Arnika prepared the family for questions about Jef’s part-time studies, financial resources, and compliance with her study-permit conditions. Reza completed the required documentation and remained available throughout the process.
On November 30, 2024, the family attended the Kingsgate port of entry and presented their circumstances to a Canada Border Services Agency officer.
Outcome
According to the case information provided, Jef was issued a new study permit. Her husband and daughters received visitor records valid through the end of her study program, allowing the family to remain together in Canada at that time.
Key takeaway
A refusal affecting one family member can affect the whole household. Reviewing the refusal, understanding each family member’s status, and preparing accurate supporting documents and responses can help a family make informed decisions about its next steps.
Important note
This is a summary of one client’s reported experience, not a guarantee of outcome or legal advice for another case. Border procedures and eligibility can change, and flagpoling may not be available or appropriate in every situation. Confirm current IRCC and CBSA rules and obtain case-specific advice before travelling to a port of entry.
How Arnika Visa can help
Arnika Visa can review a refusal, explain potential options, and help clients prepare for an immigration application or interview. To discuss your circumstances, book a consultation
